Let Employees Solve Problems

In Patient Safety, Root cause analysis, Safety climate on October 25, 2010 at 9:57 pm

Excerpt from Harvard Business School working Knowledge:
“A Harvard research team recently set out to better understand what managers can do to encourage employees to speak up about problems, and to investigate how managers can encourage employees to offer solutions.
The team’s working paper, “Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees” considers data on nearly 7,500 incidents from a single hospital to determine whether two types of managerial actions increase the frequency with which frontline workers speak up by reporting incidents and do so constructively by including solutions in their incident reports”

Please read their article: View full post
Read Speaking up constructively linked from that post

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