SafetyDog

User centered design and safety

In design, Resiliency on August 30, 2014 at 6:44 pm

How much could our health care workers contribute to patient safety if we gave them some time back?

Anita Tucker’s work …highlights how the healthcare hero culture rewards front line staff for workarounds and prevents them from actually finding permanet improvement. On the spot problem solving gets more credit than providing a permanent change. Nursing in particular is encouraged to solve problems superficially to get the patients what they need rather than improve performance over time.
Instead of fixing processes and environment, we are forcing front line staff to encouter small road blocks over and over. Its like groundhog day every shift. Let’s fix these processes..no matter how small and unglorious..let’s free up our front line staff for safety efforts!

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