Try this training exercise from the IHI Open School for Health Professionals:
Visit any of the following: •Restaurant •Coffee shop •Transportation system •Retail store •Hotel •Major intersection •Library •Health care setting
Take note – can you spot human factors issues that create opportunities for errors?
•What processes rely on memory?
•What tools can be used to eliminate the need to rely on memory?
•How well would the processes you observe work if the individual involved were tired? Distracted?
•What types of errors might occur? How would someone know if these error(s) had occurred?
•Are there steps that can be skipped or bypassed? Is this a good or bad design? Why?
•Would a new person be likely to make more, less or the same number of errors as an experienced person? Why?
•Are there systems in place ‐‐ or that should be in place – to minimize the opportunities for error?
If you have a chance to perform this exercise please share your observations in the comment section 🙂
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